Privacy Policy

MediConnect.fit — Nursing & Home Care Services

Last updated: 12-02-2026

1. Introduction

MediConnect.fit ("MediConnect", "we", "our", "us") is a digital healthcare coordination platform operating in India. We help users submit service requests and connect with independent healthcare and home care service providers. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our platform, including nursing and home care service requests. By using MediConnect, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you use MediConnect or submit a nursing/home care request, we may collect:

Name
Mobile number
Email address
Age and gender
City and locality
Service requirement details (non-clinical)
Optional notes shared by you

We do not require or encourage sharing of: Medical reports, Prescriptions, Diagnostic details, Government ID numbers (Aadhaar, PAN, etc.)

2.2 Automatically Collected Information

We may collect limited technical information such as:

IP address
Device type (web/app)
Date and time of form submission

This is used only for security, audit, and compliance purposes.

3. Purpose of Data Collection

We collect and process personal data only for the following purposes:

To receive and process service requests
To coordinate and connect users with suitable service providers
To contact users regarding their request
To maintain internal records, audit trails, and compliance logs

We do not use personal data for advertising or unrelated purposes.

4. Consent

Before submitting any service request, users are required to provide explicit consent for:

Collection and processing of personal data
Sharing relevant information with verified service partners solely for service coordination

Consent is recorded with a timestamp and retained for compliance purposes.

5. Data Sharing

We may share limited personal data only with:

Verified, independent service providers
Internal authorized MediConnect staff for coordination

We do not sell, rent, or trade personal data with third parties.

6. Data Storage and Security

Data is stored on secure servers
Access is restricted to authorized personnel only
Reasonable technical and organizational safeguards are in place

We take reasonable steps to protect personal data against unauthorized access, misuse, or disclosure.

7. Data Retention

Personal data is retained only as long as necessary to:

Fulfil service coordination purposes
Meet legal and regulatory obligations

Data is deleted or anonymized once it is no longer required.

8. User Rights (As per DPDP Act, 2023)

Users have the right to:

Access their personal data
Request correction of inaccurate data
Request deletion of data (subject to legal obligations)
Withdraw consent (which may limit our ability to provide services)

Requests can be sent to: privacy@mediconnect.fit

9. Third-Party Links

MediConnect may connect users with third-party service providers. We are not responsible for the privacy practices or content of third-party websites or services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected with an updated "Last updated" date.

11. Contact Information

For privacy-related queries or requests:

info@mediconnect.fit

12. Grievance & Data Queries

For any concerns regarding data usage or service coordination, users may contact our Grievance Officer at:

We aim to respond within a reasonable timeframe.

info@mediconnect.fit